Terms and Conditions

North Alarms Terms and Conditions

DEFINITIONS

The Company is North Alarms Ltd, being the organisation responsible for the design, installation, maintenance and/or monitoring of the installation which is the subject of this Contract, sometimes referred to as “our” or “we” in these Terms and Conditions.

The Customer is the person or organisation being a signatory to this Contract, sometimes referred to as “you” or “your” in these Terms and Conditions.

The Premises are the Premises set out in the Specification.

The Installation is the installed system defined in the Specification.

Installation Standard is the standard to which the equipment is to be installed and/or maintained.

Contract means the Quotation, Specification, Maintenance and Acceptance together with these Terms and Conditions.

Specification means the design specification which defines the level of protection, surveillance or access afforded by the security installation. It is an integral part of the contract.

Quotation means the proposed price for the equipment, its installation and/or maintenance, itemised in the Contract.

Handover Date means the date on which the installation is completed(not with standing that connection of any remote signalling is outstanding)and the Handover Completion Certificate has been signed.

Preventative Maintenance means the routine inspection of the Installation to verify that it continues to function in accordance with its Specification and to identify any items found faulty ,worn or in need of scheduled replacement.

Corrective Maintenance means the investigation and repair of faults reported by the Customer, including false alarms from intruder alarm systems.

 

GENERAL

Acceptance of this Contract, signified by the signature of each party, includes acceptance of these Terms and Conditions along with any other requirements defined in the Specification. For the purposes of interpretation, where the requirements of the Specification conflict with any clauses of these Terms and Conditions, the Specification requirements shall take precedence. All other Terms and Conditions not contained in or implied by the Contract are excluded. Nothing in these Terms and Conditions, either stated or implied, shall detract from the Customer’s statutory rights.

 

COSTS

  1. i) The quoted costs may be revised if:
  2. a) You want the work carried out more urgently than agreed, or
  3. b) You change the Specification, or
  4. c) Your premises are in some way unsuitable for the equipment and this was not apparent from our original survey or there are circumstances about which we should have been made aware, or
  5. d) There are any other special circumstances we were not aware of when supplying our original quotation.
  6. ii) All telephone line installation, rental and call charges are the responsibility of the Customer.

iii) If you are late in paying us, there is a late fee charge of £50 per week. After 3 weeks of late fees the outstanding debt will be passed onto a third party. You agree to take reasonable care of the Equipment on our behalf until you have paid for it.

  1. iv) If our labour or materials costs increase after twelve months, we may give you two month’s notice of any increase in our annual maintenance charges.
  2. v) Installation work is normally carried out during usual working hours of 9.00am to 18:00pm Monday to Saturday except statutory holidays. Requests made by the Customer to install outside these hours may incur additional charges.
  3. vi) Unless otherwise agreed in writing the Quotation does not include additional work such as re decoration, carpet laying or building work, although we will take all reasonable care of your premises.

 

COMPANY’S OBLIGATIONS

  1. i) We agree to complete the installation and hand it over in good working order conforming to the Installed standard declared in the Specification. We will always seek your agreement should changes to the specification be required during installation.
  2. ii) When we commission the installation, we will train you in its operation. When you are satisfied with the installation, we will give you a Handover Completion Certificate to sign. We will give you a Certificate of Conformity(new installations) when the Equipment has been paid in full.

iii)We agree that, if any of the Equipment or our workmanship is faulty in the first twelve months, it will be repaired or replaced at our expense, including call-out, providing you let us know as soon as the fault occurs.

iv)The annual maintenance commences upon completion and handover of the installation and continue from years up on payment of charges presented until cancelled in writing giving not less than two month’s notice.

 

CUSTOMER’S OBLIGATIONS

i)You agree to give us and our workers full access to your premises to survey, measure, install, test and service the Equipment. You also agree to provide an adequate electricity supply for the Equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an extra charge. We are not liable if completion is delayed due to the circumstances beyond our control. By signing the Contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.

ii)You must not interfere with, or allow anyone else to interfere with, adjust, service or attempt to repair or reset the Equipment at anytime.

iii)You will need to let us know in advance if any third party intends to carry out work on the telephone lines within your premises, as this may affect the Equipment’s effectiveness.

iv)The Equipment does not belong to you until it has been paid for in full. If you do not pay the balance of the installation charge when it is due, we have the right to remove the Equipment from your premises without notice. By signing the Contract with us, you irrevocably authorise us to enter your Premises to remove the Equipment if payment remains outstanding.

v)If you cancel less than four days before installation, we may charge you for any equipment we have bought for your Premises.

vi)You need to notify us of any change in the lay out of your Premises, as this may affect the effectiveness of the Equipment to detect move mentor intrusion.

 

MAINTENANCE AND SERVICE

i)In return for payment of the maintenance charge, the Company will maintain the installation in accordance with the installation standard if your Equipment is installed to BS4737(or its successor).

ii)If we have to attend the Premises, or repair the Equipment between routine maintenance visits, we will make a charge at our usual rates unless the work is covered by the companies obligations clause.

iii)The annual maintenance charge does not include charges for replacement parts or batteries(apart from batteries for takeovers), which will be charged in addition to the annual charge.

 

LIABILITY

The Company does not know and shall not be deemed to know, the true value of the Customers property or premises and is not the insurer there of.

i)The Company shall not be liable for the costs of  any work, repairs or replacement of Equipment which results from fire electrical power surge, storms, flood, accident, neglect, misuse or malicious damage.

ii)The Company has provided limited insurance cover for itself with indemnity for claims made against it in respect of accident, injury, loss or damage. A copy of the relevant insurance schedule is available to the Customer upon request.

iii)Although the Installation is designed to detect or deter intrusion and reduce the risk of lessor damage, the Company does not represent or warrant that the installation may not be neutralised, circumvented or other wise rendered ineffective by unauthorised persons and in such event the Company shall not be liable for any loss or damage suffered by the Customer or other unauthorised persons. The Company accepts no liability for claims falling outside the ambit of the indemnity referred to within this clause (ii) above the Customer is advised to arrange sufficient insurance cover in respect of claims arising due to injury, loss or damage how ever caused.

iv)Like all electronic equipment, the system could fail in rare and exceptional circumstances and the Company can not guarantee that it will be operational at any specific time or for any specific period. The Company will explain what regular tests can be performed to verify that detection equipment is operational between routine maintenance visits carried out by the Company.

v)The terms and conditions given in this Contract do not affect our rights under the Sale of Goods Act or Unfair Contract Terms Act.

 

TERMINATION

i)Either the Customer or the Company can terminate the Contract by giving not less than two months written notice.

ii)The Company may terminate this Contract should the Customer breach any of its conditions or if the Customer is in arrears with any payments due for a period in excess of 30 days. This will not prejudice the Company's rights to reclaim the payment outstanding.

iii)In the event that the maintenance contract is terminated, the Company shall be provided with access to recover any equipment and/or firmware which did not belong to the Customer but was rented from the Company.

iv)The Company reserves the right to remove logos, name plates, motifs or any other Company identity from the Equipment.

 

FORCE MAJEURE

Any failure by the Company to fulfil any of its obligations under the terms of this contract due to reasons beyond its control shall not be considered a breach of this Contract.

 

APPLICABLE LAW

This Contract is governed by the laws of England.